Returns & Exchanges

At Cult BMX Bicycles, we want you to be completely satisfied with your purchase. This policy outlines the process and conditions for returns and exchanges.

Return Eligibility
To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging with all tags and accessories included. Returns must be initiated within a specified period from the date of delivery. Proof of purchase is required.

Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons. This includes, but is not limited to, used or damaged items, products lacking original packaging, and items purchased as part of a final sale or clearance event.

Return Process
To initiate a return, please request a Return Merchandise Authorization (RMA) through our website. Once your request is approved, you will receive instructions on how and where to send your package. We recommend using a trackable shipping service and retaining proof of postage, as we are not responsible for items lost in transit back to us.

Inspection & Refunds
All returned items will be inspected upon arrival at our facility. Upon approval, your refund will be processed to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and any original shipping fees will be deducted from the refund total. The time it takes for the refund to appear in your account depends on your payment provider’s processing times.

Exchanges
We can facilitate exchanges for a different size or color of the same item, subject to availability. Please follow the standard return process and note your desired exchange item in your request. If the exchange item is of a different value, price adjustments will be applied accordingly.

Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately via our website. We will require photos of the product and its packaging to assist in resolving the issue promptly, which may include a replacement, exchange, or refund.

For specific questions regarding our returns process, please visit our website for further assistance.